Customer service

What does the product do?

A non-exhaustive list of forty questions (21 design and 19 business) that have helped me understand the business and users while starting on a new project. Some are broad and can have variations, some are specific. However, all of them apply to both product and service companies.

What do you want it to do?

A non-exhaustive list of forty questions (21 design and 19 business) that have helped me understand the business and users while starting on a new project. Some are broad and can have variations, some are specific. However, all of them apply to both product and service companies.

What are your business goals?

A non-exhaustive list of forty questions (21 design and 19 business) that have helped me understand the business and users while starting on a new project. Some are broad and can have variations, some are specific. However, all of them apply to both product and service companies.

Do the business goals support the user goals?

A non-exhaustive list of forty questions (21 design and 19 business) that have helped me understand the business and users while starting on a new project. Some are broad and can have variations, some are specific. However, all of them apply to both product and service companies.

Who is the audience?

A non-exhaustive list of forty questions (21 design and 19 business) that have helped me understand the business and users while starting on a new project. Some are broad and can have variations, some are specific. However, all of them apply to both product and service companies.

How do they use the product / consume the service right now?

A non-exhaustive list of forty questions (21 design and 19 business) that have helped me understand the business and users while starting on a new project. Some are broad and can have variations, some are specific. However, all of them apply to both product and service companies.

How can I improve my UX?

A non-exhaustive list of forty questions (21 design and 19 business) that have helped me understand the business and users while starting on a new project. Some are broad and can have variations, some are specific. However, all of them apply to both product and service companies.

What do you want it to do?

A non-exhaustive list of forty questions (21 design and 19 business) that have helped me understand the business and users while starting on a new project. Some are broad and can have variations, some are specific. However, all of them apply to both product and service companies.

What are your business goals?

A non-exhaustive list of forty questions (21 design and 19 business) that have helped me understand the business and users while starting on a new project. Some are broad and can have variations, some are specific. However, all of them apply to both product and service companies.

Do the business goals support the user goals?

A non-exhaustive list of forty questions (21 design and 19 business) that have helped me understand the business and users while starting on a new project. Some are broad and can have variations, some are specific. However, all of them apply to both product and service companies.

What does a typical day in the life of the user look like?

A non-exhaustive list of forty questions (21 design and 19 business) that have helped me understand the business and users while starting on a new project. Some are broad and can have variations, some are specific. However, all of them apply to both product and service companies.

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